This policy applies to all active coaching subscriptions (Clarity, Momentum, VIP). Plan-specific inclusions (e.g., session frequency, access level) are shown on each plan’s product page.
All coaching sessions must be scheduled and completed within the current billing month, based on your original charge date.
To preserve calendar availability and maintain coaching momentum, unused sessions expire at month-end. If you anticipate a lighter month, please pause or switch plans prior to renewal.
Provide at least 24 hours’ notice to reschedule. Sessions canceled within 24 hours or no-shows are forfeited. (We recommend booking early to secure preferred times.)
Every new subscription includes a one-time 30-minute Welcome Strategy Call before your first coaching session (VIP: required). If you completed a pre-purchase discovery call, that may serve as your Welcome Call.
You may pause your subscription or change plans (upgrade/downgrade) before your renewal date; changes take effect the next billing cycle. Use the customer portal: Manage Subscription (Pause/Change) → [link to your customer portal].
You are charged at checkout and then monthly on the same date. Renewals are non-refundable once processed. New-client promotions (e.g., 10% off the first month) apply to the initial charge only unless otherwise stated.
Between-session support is provided per plan. Typical response time is 24–48 business hours. VIP includes a quarterly review and a personalized growth plan with milestones.
Active subscribers receive access to The 1% Journal (guided prompts + habit builder). Access pauses if your subscription is paused or canceled.
If Brock Coaching must reschedule, you’ll be offered a make-up slot within 30 days of the original appointment.
Invoices/receipts are available upon request. Employer policies may add requirements; this policy remains in effect for the coaching subscription.
Scheduling follows the coach’s published availability and observed holidays. Time-zone differences may limit certain slots.
Questions or changes? Login at: https://shop.brockcoaching.com/tools/recurring/login (or reply to your confirmation email).
